
It is the guest’s responsibility to ensure they can meet the requirements to depart from Canada and any countries in which they have to transit through to return home.

Limitations on social gathering which would prohibit your booked groups use of a Vacation Accommodation per the BC Provincial Health Officer’s orders for this health region for your booked dates.Government travel bans, border closures within Canada or from your home country.This policy applies ONLY if the following restrictions are in place for your booked dates of accommodation “travel is prohibited due to Covid-19 by government and or health authorities or if social gathering limits are imposed that apply to Vacation Accommodation limits that would prohibit your group from gathering”. Between 44 days and your arrival date guests will receive a 100% booking credit for the amount paid towards a booking for the same property for future travel up to 12/18 months from the cancelation date. This policy applies up to 45 days before the booked arrival date. If your country, government, or airline has an official “nonessential travel restriction” in place for the dates of your travel a refund less a 5% processing fee is offered. Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.Ĭovid 19 Special Circumstances Cancellation PolicyĬovid-19 Policies: We wish to ensure our guests feel confident that they can book with peace of mind knowing we are making efforts to be as flexible as possible in these uncertain times. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties. The alluraDirect service fee is non-refundable unless the cancellation is due to a special circumstance. Cleaning and pet fees are always refunded if the reservation is canceled before check-in. This will occur within 2 weeks after the departure date to confirm what dates were rebooked from the cancelled reservation. Contact directly in this scenario.įor cancellations that are not eligible for any refund amount, the property owner will refund the amount recovered by rebooked dates less a 5% processing fee and a $50 administration fee. 45+ Days Before: Loss of Deposit / Balance Not Paidįor reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a full-refund.

Standard Cancelation PolicyĬancellations have varying refund rules based on how far in advance the request is received before the check-in date. Manulife, Blue Cross, TuGo and a few others. We recommend you explore your options to add additional coverage for unforeseen events beyond what our cancellation policies cover. Travel InsuranceĪ few Canadian Insurance companies are now providing various policies to cover Covid 19 related medical and trip interruption insurance. Booking & Cancellation Policy Updates – Air Travel & Insurance.
